| About Use-pastimes has been in existence since 2000 as the as the e-commerce arm of The Old Bell Tamworth, an art & craft shop, which was founded in 1987. In 2005, the proprietors retired from the shop but have continued the e-commerce arm of The Old Bell.. With almost 25 years experience of arts, crafts and pastimes, all products offered are known to be of the highest quality and proven having met with customer approval. The business, which is personally run by the proprietors,Michael and Kay Green,, only deals with reputable suppliers and concentrates in the main on reasonably priced products which suit all pockets.We always welcomes suggestions and enquiries. If you have any then please email us at michael@theoldbell.co.uk. We will aim to deal with them in two working days. |
| Making A PurchaseMaking a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Your order is the offer to purchase the goods. Completion of the contract takes place when we accept by despatching the goods to you.If you order online payment is by credit card. We accept Visa, Mastercard, American Express, and, from within the UK, Maestro and Solo also. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency. You may also use PayPal even if you do not have an account with it.You may also order by telephone or through the post. Please see Reaching Us below. If you do order through the post please check with us in advance so that we may confirm the amount required with you. |
| Shipping And Handling1. For Orders from within the UK - £2.75 for one item, £3.85 for two items, £4.85 for three and £5.85 for four items and thereafter 55p for each additional item.2. For Orders from elsewhere within Europe - £5.00 for one item, £7.50 for two items, £9.50 for three items, £11.50 for four items and £13.50 for five items and thereafter £1.00 for each additional item.3. For Orders from outside the UK and Europe - £5.00 for one item, £8.75 for two items, £12.50 for three items, £16.00 for four items and £18.50 for five items and thereafter £1.00 for each additional item. itemIMPORTANT NOTESWherever possible, goods will be despatched by First Class Mail to UK Customers and by Airmail to those overseas. However, where items are heavy, Royal Mail Standard Parcels will be used for UK Customers and surface mail for those overseas. Royal Mail Standard Parcels and surface mail will always be used for items marked * and the shipping charge per item will be £4.95 for UK customers.Overseas customers should contact us before placing the order so that we can advise of the extra payable and make arrangements for its payment. Because of size restrictions imposed by the Royal Mail on international packages we cannot accept orders for Painting By Numbers which require delivery to an address outside the UK in respect of the following.J Schipper Hobby Ideen - Large, Extra Large, Three Piece and Canvas.Dimensions Paintworks - Large.JanlynnOur international S & H rates are based on using Royal Mail postal services.. If you are outside the UK and wish to know the extra payable for sending by other means then please email us with the items in which you are interested and your country of residence. We will then advise you of the shipping charge and let you know how to proceed if it is acceptable.VAT at 20.00% is payable on the above shipping and handling charges to all EU destinations. |
| Delivery ScheduleWe aim to despatch orders within 2 working days of receipt. If we are unable to do so we will let you know and give an anticipated date of despatch. |
| Back OrdersIf your item is not in stock, we will back order for you and advise you of the anticipated despatch date which will give you the opportunity to cancel your order if you would rather not wait. If it is not possible to restock the item or give an anticipated despatch date we will cancel the item and refund the amount paid for it, the shipping & handling applicable to it plus VAT. |
| Tax ChargesThe prices are shown including VAT at 20.00% which is payable on all orders to a delivery address within the UK or the European Union. All orders to an address outside the EU are VAT free and, in this case, you should check the exempt button during the checkout to ensure that VAT is not charged. Do not worry if you forget. We will make the necessary adjustment!Please note that shipping & handling charges attracts VAT at the same rate. |
| Credit Card SecurityYou may shop in confidence. Credit cards are processed by Actinic Payments (in association with Creditcall) or PayPal. Both are PCI DSS compliant which means they meet the strict requirements imposed by the credit card industry to protect credit card security and to prevent fraud. On the page you enter your credit card details you will see the web site address prefaced by https and the golden padlock. |
| Guarantee We aim to guarantee your total satisfaction with the goods and servics we provide. |
| Reaching UsIf you need to contact us you can 1. email us at michael@theoldbell.co.uk or 2. telephone or fax us on 01827 63513 (from within the UK) +44 1827 63513 (from overseas) or 3. write to us at e-pastimes 7A Victoria Road Tamworth Staffs B79 7HS UK. |
| Privacy Policye-pastimes do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used only to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Disclose information to third-parties for goods delivery purposes |
| Returns PolicyUnder the Distance Selling Regulations 2000 you can cancel your order from the moment your make it until seven working days after the goods are received. by you. You do not need to give a reason for cancellation. Notice of cancellation may be given by email, letter or fax. We will refund the full amount you have paid within 30 days of the date you gave the notice. If the goods have been despatched they must be returned at your expense within 7 days of the date you gave the notice Proof of posting, which is free of charge, is recommended. If you cancel, you must return the goods to us at your own expense, as soon as possible. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this lack of care results in damage or deterioration, we will charge you for the reduction in value.In the unlikely event of any of our products being defective please return them to us. We will refund the return postage. At your option, we will replace the goods or refund the amount paid (including Shipping & Handling). |
|
