| About Use-pastimes has been in existence since 2000 as the e-commerce arm of The Old Bell Tamworth which was founded in 1987. With over 20 years experience of arts, crafts and pastimes, all products offered are known to be of the highest quality and proven having met with customer approval. The business, which is personally run by Michael and Kay Green, only deals with reputable suppliers and concentrates in the main on reasonably priced products which suit all pockets.e-pastimes always welcomes suggestions and comments. If you have any then please email us at michael@theoldbell.co.uk. All will be acknowledged. |
| Making A PurchaseMaking a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. The required method of payment is by credit card. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency. We accept Visa, Mastercard, American Express, PayPal and, from within the UK, Maestro and Solo also. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information with your Order via phone, fax, or snail mail if you do not wish to send this over the Internet. See reaching us below. |
| Shipping And Handling1. For Orders from within the UK - £2.50 for one item, £3.50 for two items, £4.50 for three and £5.50 for four items and thereafter 50p for each additional item.2. For Orders from elsewhere within Europe - £4.50 for one item, £7.00 for two items, £9.50 for three items, £11.50 for four items and £13.50 for five items and thereafter 75p for each additional item.3. For Orders from outside the UK and Europe - £4.75 for one item, £8.25 for two items, £11.75 for three items, £15.00 for four items and £17.75 for five items and thereafter 75p for each additional item. itemIMPORTANT NOTESWherever possible, goods will be despatched by First Class Mail to UK Customers and by Airmail to those overseas. However, where items are heavy, Standard Parcelforce will be used for UK Customers and surface mail for those overseas. Parcelforce and surface mail will always be used for items marked * and the shipping charge per item will be £4.95 (£6.20 for overseas customers). Shipping charges on the Invoice will be adjusted accordingly. At our discretion, we may waive this on all or any items so marked. Because of size restrictions imposed by the Royal Mail on international packages we can only post the following Painting By Numbers to an address within the UK.J Schipper Hobby Ideen - Large, Extra Large, Three Piece and Canvas.Dimensions Paintworks - Large.Our international S & H rates are based on using Royal Mail. If you are outside the UK and wish to know the extra payable for sending by other means then please email us with the items in which you are interested and your country of residence. If an order is proceeded with without first contacting us and is, as a result, cancelled we regret that we shall have no alternative but to make an administrative charge of £3.S & H charges to a delivery address within the EU are subject to VAT at 17.50.00%. |
| Delivery ScheduleWe aim to despatch orders within 7 working days. |
| Back OrdersIf your item is not in stock, we will back order for you and advise you of the anticipated despatch date which will give you the opportunity to cancel your order if you would rather not wait. |
| Tax ChargesThe prices are shown including VAT at 17.50% which is payable on all orders made from within the UK or the European Union. All orders from elsewhere are VAT free (unless to an EU destination) and, in these cases, you should check the exempt button to ensure that VAT is deducted. Do not worry if you forget. We will make the necessary adjustment! |
| Credit Card SecurityWe know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site. You may shop in confidence. Prior to entering your credit card details the golden padlock denoting secure online payment will appear. |
| Guarantee Please see our Returns Policy. |
| Reaching UsIf you need to contact us you can 1. email us on michael@theoldbell.co.uk or 2. telephone or fax us on +44 (0)1827 63513 or 3. write to us at e-pastimes 7A Victoria Road Tamworth Staffs B79 7HS UK. |
| Privacy Policye-pastimes do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used only to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Disclose information to third-parties for goods delivery purposes |
| Returns PolicyUnder the Distance Selling Regulations you can cancel your order from the moment your order is received until seven working days after the goods are received. by you. You do not need to give a reason for cancellation. Notice of cancellation may be given by email, letter or fax. Once the goods have been returned (recorded delivery is recommended) and received in a re-saleable condition.a refund of all monies excluding the initial shipping and handling charges (if the goods have been despatched)..In the unlikely event of any of our products being defective we will refund the cost plus postage. |
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